Summer is just around the corner and among the markets ready to explode there we find that of holiday homes, non-hotels accommodation facilities, whether apartments or furnished houses, that are temporarily rented to tourists. As a valid alternative to hotels, holiday homes represent an opportunity to discover new places by diving into the territory’s atmosphere and, on the other side, they represent the main or an extra revenue source for many people.
A study carried out on tourists between the ages of 18 and 56 years old by HomeAway, a global expert on holiday homes, and Ciset, showed that 37% of holiday homes customers are younger and older couples, 35% are families and 13% are groups (families with relatives, groups of friends). The most important information is that these are “digital tourists” who, first and foremost, are looking for comfort that then becomes a reason for judgement on social media or other portals after the holidays.
Donatella Gregoretti, owner of the travel agency Travel Trade Academy – www.traveltradeacademy.it – highlights how ease of access to the facility is one of the main aspects customers consider, and how they appreciate when access takes place autonomously so that it’s easier to manage check-ins and check-outs at their preferred times.
“We are in contact with many vacation rental owners,” Donatella tells us, “and among the biggest difficulties is key management. Too many still use the traditional method of handing over keys to the guest upon arrival, resulting in the need to move them around and loss of valuable time and money. Or there are those who still hide them under the doormat, inside the flower pot or in safekeeping at the nearby bar increasing the risk of theft or loss. Not to mention guests who leave forgetting the cams in their pockets.”
How to give to your customers the comfort of a fast check-in experience, the safety for their personal belongings for the whole holidays, the practicality of multiple accesses by avoiding the unmanaged distribution of keys? With few and simple solutions available to any tourist and protecting the host’s wallet:
- External key box with electronic lock: inexpensive and practical to install, it allows you to affix the bunch of keys inside, which the guest on arrival can withdraw by entering a simple code received via text message, email or whatsapp. When needed, the guests themselves can store the keys in the key box allowing friends or relatives to always have them at hand throughout the holiday.
- Motorized knob: which can be installed on any European profile cylinder, it allows remote opening of the lock by activating the customer’s smartphone (even more than one) for a certain period or clockwise range and always having an eye on the door openings and closings.
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