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Please fill out the form below, wait for the return authorization, and only then proceed to pack the goods (proper packaging is recommended), anticipating the return DDT to servizioclienti@omrserrature.it.

Once your claim is processed you will receive confirmation by email, with directions on how the courier will pick up the agreed upon products.

Within 15 working days after receipt of the goods, a report will be provided with the result of the analysis on the returned product. All fields marked with an asterisk (*) are required.

    Applicant data

    Possibly an extension, or a company cell phone

    Please enter a business email we can contact you at

    Cause of complaint

    What is the cause of the complaint?

    Information about the product that is the subject of the complaint

    Acceptance of terms and conditions

    • Items are returned with the warranty seal intact.
    • No changes were made on the article rendered
    • Rod attachments and latches have not been twisted or bent
    • No oil or grease other than the factory oil or grease has been placed inside the product
    • The item is returned with the original keys
    • Upon delivery of the products, the integrity of the packages was checked.

    Acceptance of privacy policy and GDPR